Deal directly and respond promptly with customers and users via email/telephone/online MSG regards of hardware after service, questions, problems and complaints, sales inquiries and all other customer related questions.
Establish tracking and follow-up systems on customer inquiries and determine a course of action to resolve customer problems.
Working across all departments to ensure a smooth CRM work flow for all aspects of the company.
Prepare loads for shipment, arrange and track delivery according to customer requirements.
Keep and prepare accurate reports for upper management, ex. Logs and records of inventory.
Highly service-oriented, detail-oriented and able to multi-tasking effectively.
2+ years customer services experiences in hardware/consumer electronics/sports equipment field.
Fluent in both English and Mandarin (writing and speaking), knowing other languages is a big plus.