Support

What dive modes does COSMIQ+ have?

COSMIQ+ has 3 main dive modes: Scuba, Freedive and Bottom Timer.


Does COSMIQ+ support Nitrox diving?

Yes, the oxygen levels on COSMIQ+ can be programmed between 21% and 40%.


Is there a multi-gas function?

COSMIQ+ does not offer a multi-gas function.


What algorithm does COSMIQ+ use? Can the algorithm be adjusted?

COSMIQ+ uses a proprietary decompression algorithm based on the Bühlmann ZHL-16C model. The algorithm can be adjusted to one of three Safety Factor settings: Conservative, Normal or Progressive.


Is the PPO2 level adjustable?

Yes, the PPO2 setting can be adjusted between 1.2 bar and 1.6


Does COSMIQ+ support air integration?

COSMIQ+ does not support air integration at this time.


Does COSMIQ+ support high altitude diving?

Yes, COSMIQ+ has two altitude settings: Sea Level and Above 300 meters/985 feet. When set to Above 300 meters/985 feet, COSMIQ+ automatically detects the ambient pressure in the atmosphere to determine the altitude at which you are diving. Please make sure you have proper training and diving gear, and that you know your high altitude diving tables when you're diving at altitude. Always follow the most conservative plans (between COSMIQ+ and diving tables).


Does COSMIQ+ support fresh water diving?

Yes, COSMIQ+ has both a Salt Water and a Fresh Water setting. This function was introduced with firmware version 0.9.


What accessories does COSMIQ+ come with?

Every COSMIQ+ package includes:

  • COSMIQ+ Dive Computer
  • NATO Wrist Strap
  • USB Charging Cable
  • Bungee Cord
  • Screen Protector x2
  • Carrying Case

How do you change the settings on COSMIQ+?

The Deepblu mobile app is necessary for adjusting the majority of COSMIQ+’s settings, including time and date, measurement units for distance and air pressure, and for creating digital dive logs. You MUST download and install the Deepblu app in order for COSMIQ+ to operate properly. Only a limited number of settings can be changed manually using COSMIQ+ so it is imperative that you download the Deepblu app to properly adjust your settings.

The following settings can be changed using the Deepblu app:

General Settings
  • Firmware Upgrade
  • Screen Timeout: (10 seconds to 2 minutes)
  • Measurement Units (Metric or Imperial)
  • Date Display (Current date or last dive date)
  • Default Underwater Mode (Scuba Mode, Bottom Timer Mode or Freedive Mode)
  • Altitude (Sea Level or Above 300 meters / 985 feet)
  • Water Type (Salt Water or Fresh Water)

Scuba Mode
  • Safety Factor (Conservative, Normal or Progressive)
  • PPO2 Limit (1.2 bar to 1.6 bar)
  • Air Mix (21%-40%)
  • Time Alarm (10 minutes to 2 hours)
  • Depth Alarm (5 meters/16 feet to 50 meters/165 feet)

Freedive Mode
  • Max Depth Alarm (15 meters / 50 feet to 50 meters / 165 feet)
  • Max Time Alarm (30 seconds to 3 minutes)

What settings can be changed manually from COSMIQ+?

The following settings can be changed manually from COSMIQ+:

Scuba Mode
  • Air Mix (Oxygen 21% to 40%)
Freedive Mode
  • Max Depth Alarm (15 meters / 50 feet to 50 meters / 165 feet)
  • Max Time Alarm (30 seconds to 3 minutes)

How do I upgrade the firmware on COSMIQ+?

Deepblu offers periodic over-the-air (OTA) firmware upgrades which will be made available in the “Settings” section of the Deepblu app. In order to install a firmware upgrade, you must sync COSMIQ+ with the Deepblu app and press Update.


What visual/audio alarm systems does COSMIQ+ include?

COSMIQ+ uses a number of visual and audible alarms to warn you of potentially dangerous situations while diving. It also includes the option of setting depth and time alarms according to your own preference. There are numerous different situations where an alarm will sound:


All Modes
  • Battery Power Low
  • COSMIQ+ Shutting Down

Scuba Mode
  • Safe Ascent Rate Exceeded
  • CNS >80%
  • CNS >85%
  • MOD Exceeded
  • No Decompression Limit Approaching
  • No Decompression Limit Exceeded
  • Depth Alarm
  • Time Alarm
  • Safety Stop Completed

Freedive Mode
  • Max Depth
  • Max Time
  • Surface Interval

How many logs does COSMIQ+ save?

COSMIQ+ will save dive data for up to 25 dives at a time. Dive logs cannot be deleted from COSMIQ+ itself. Once 25 dives are logged, any additional dive record will overwrite the oldest log. Deepblu suggests that you upload dive data to the Deepblu app as often as possible so you don’t lose any of your log data.


Can I delete my dive log on COSMIQ+?

Dive logs cannot be deleted from COSMIQ+ itself.


Do previously uploaded dive logs get replicated every time it syncs with a COSMIQ+?

No. The Deepblu app will recognise previous dive logs that have already been uploaded and will not duplicate your data.


Where can I find the Product Manual for COSMIQ+?

The COSMIQ+ Product Manual is available in the “Download” section of our website. To view or download the Product Manual, click here.


What kind of charger does COSMIQ+ use?

COSMIQ+ uses a magnetic USB charger that is compatible with all smartphone, computer, wall, vehicle and other standard USB chargers.


How long does the battery last before it needs to be charged?

COSMIQ+’s battery has an estimated continuous run time of 6 to 7 hours, but given the various factors that affect battery usage, it is best to exercise caution and charge COSMIQ+ as often as possible. The battery will last for 500 full-cycle charges before gradually diminishing in capacity.


Battery Indicator Battery Power Status/ Instructions

3segments
60% - 100% Battery power is at high level.

2segments
30% - 60% Battery power is at medium level.

1segment
10% - 30% Battery is at low level, charge COSMIQ+ when possible.

0segments
(flashing)
0% - 10% Battery is about to expire. Charge COSMIQ+ immediately. Do not attempt to dive.

Can I replace the battery?

No, COSMIQ+’s battery cannot be replaced except by Deepblu. If you attempt to replace the battery on your own you will forfeit your warranty. In the future we will offer a battery replacement service for a fee.


How do I attach the NATO Wrist Strap to the COSMIQ+ or a BCD?

Your COSMIQ+ comes with a NATO wrist strap that can be worn on the wrist or attached directly to a BCD. The strap has a quick-release design and is easily interchangeable with the bungee cord that is also included with the COSMIQ+. To understand how to attach the NATO strap to your COSMIQ+ or a BCD, please follow the instructions below.

1. Thread the strap through both the openings on the back of the computer with the velcro side facing the dive computer.

2. Create a loop by bending the strap back and threading the velcro end through the first metal clasp on the other side of the strap. Threading the strap through only this first clasp will fit bigger wrists.

3. For smaller wrists, thread the strap again through the last metal clasps before sealing the velcro.


4. Slip your wrist through the loop and secure the strap by bending it back across the clasp and fasten the velcro onto itself.

5. An additional way to view your COSMIQ+ is by attaching it directly to your BCD. Simply follow Steps 1 to 3 as above. Note you will need to insert the NATO strap from the top opening of the COSMIQ+ to view it the right way up. Loop and secure the strap with the D-ring on your BCD.



What is the bungee cord for?

Each COSMIQ+ comes with a bungee cord that can be used as an alternative strap for those who require more flexibility. For example, if you are wearing a thick exposure suit such as a dry suit. Please follow the instructions below to attach the bungee cord to your COSMIQ+.

1. Prepare your COSMIQ+ Dive Computer and bungee cord.

2. Thread both ends of the bungee cord through the opening at the bottom of COSMIQ+ to form a large loop extending from the bottom of the dive computer. Leave about 3 - 5 cm of the cord through the opening.

3. Going inwards, wrap the cord around three times on each side so you end up with the two ends of the cord in the middle of the dive computer facing upwards.


4. Tie 2 knots with the two ends of the bungee cord, and cut off the excess bungee

5. Thread the loop through the opening on the other side of the dive computer.

6. Tie a knot to prevent the bungee from slipping back through the opening. Make sure the opening is a good fit for your wrist and it is done.


What kind of warranty does COSMIQ+ come with?

The COSMIQ+ Dive Computer comes with a two-year global non-transferable warranty covering all manufacturing defects, faults in design and workmanship. Deepblu will, during the warranty period, replace any damaged or defective COSMIQ+ Dive Computer with a new unit. The full text of the warranty is available in the Product Manual and on our website here.


How do I activate my warranty?

Your warranty is automatically activated from the time you purchase your COSMIQ+ from Deepblu. If you purchase from a COSMIQ Reseller or Deepblu Sales Ambassador, the warranty is activated the first time you pair COSMIQ+ with your smartphone to update the settings.

For more information please go to this link.


What is the warranty claim process?

If you notice any manufacturing defects or design faults with your Deepblu product, please submit a warranty claim using the online form here.


Upon receiving a claim, our support team will conduct an initial evaluation to determine if the information submitted is accurate and if the problem is covered under the warranty terms. We will try to respond to your claim within two business days. We may request additional information from you. If, upon initial evaluation, we conclude that the issue is covered by the warranty, we will email you with instructions on what to do next.


If the product is deemed defective, we will approve the RMA and request that you ship the defective product to our headquarters in Taipei, Taiwan. When we receive the package we will conduct a final evaluation to determine the legitimacy of the claim. If approved, we will send a replacement unit to you free of charge.


Please note that claimants are responsible for the cost of shipping a defective unit to our headquarters in Taipei, Taiwan. Deepblu will cover the cost of shipping a replacement unit.


How do I clean and maintain COSMIQ+ and the wrist band? Will it smell bad?

As with any piece of underwater equipment, you will need to rinse your COSMIQ+ with clean fresh water after diving. Wipe dry or air-dry in a cool, shaded area. For a more thorough clean, we recommend that you remove the wrist band from the COSMIQ+ to wash separately in water and mild detergent before drying.

The NATO wrist band is made out of ballistic nylon and stainless steel which is highly durable and resistant to bacterial growth. So long as you clean and dry the wrist band after every dive, it will not smell.


My COSMIQ+ turned on during a flight and entered Scuba Mode. Is it defective?

No, it is most likely that your COSMIQ+’s Altitude setting was set to Above 300 meters/985 feet, at which time COSMIQ+’s pressure sensor constantly detects the ambient pressure in the atmosphere. During a flight, due to the rapid change in pressure when descending or ascending, this may cause COSMIQ+ to enter Scuba Mode. To avoid this situation, it is very important that you always set COSMIQ+’s Altitude setting to Sea Level when you are not diving and ALWAYS turn off COSMIQ+ when on a flight.

How do I register my COSMIQ+?

COSMIQ+ is automatically registered when you pair COSMIQ+ with the Deepblu mobile app for the first time. It’s very important for you to are logged in to your personal Deepblu account when you first pair your COSMIQ+ with the app.


How do I pair COSMIQ+ with the Deepblu app?

In order to use the Deepblu app to change the settings on your COSMIQ+, or to upload dive data, you must pair your COSMIQ+ with the app by establishing a Blue-tooth connection. To begin, ensure that Blue-tooth is enabled on your smartphone.

With COSMIQ+, navigate to Sync Mode using the MODE button. A countdown of 1 minute and 30 seconds will begin on the screen.

At the same time, access the Deepblu app and press COSMIQ+ in the main menu. The app will automatically start to scan for your COSMIQ+. Once it detects your COSMIQ+, it will begin the pairing process.

When the pairing process is complete, the COSMIQ+ Menu will appear with 3 options:

  • Create Logs
  • COSMIQ+ Settings
  • Rename

Note: You only need to pair your COSMIQ+ with the Deepblu app once. After the first pair, the app will recognize COSMIQ+ as long as the Blue-tooth setting is enabled on your mobile device.


How do I upload my logs to the Deepblu app?

To upload dive data from COSMIQ+ to the Deepblu app, navigate to Sync Mode on COSMIQ+ using the MODE button. A countdown of 1 minute and 30 seconds will begin on the screen.

On the Deepblu app, press COSMIQ+. The COSMIQ+ Menu will appear with 3 options.

Choose Create Logs. COSMIQ+ will automatically begin to upload your logs to the Deepblu app. Note: COSMIQ+ will only transfer each log to the app once. After it has been uploaded COMIQ.


Can I pair COSMIQ+ with more than one device?

Yes, you can pair COSMIQ+ with multiple devices. As long as the device has Blue-tooth and the Deepblu app. The important thing is that you are signed into your personal Deepblu account the first time you perform a pair. That is how we link your COSMIQ+ to your account for registration and warranty purposes.


How can I sync my logs from COSMIQ+ again?

Once you’ve synced your logs from COSMIQ+, they are all stored in the Deepblu Cloud, and you will not need to sync your COSMIQ+ again. The Deepblu app recognizes previous dive logs that have already been uploaded and will not duplicate them. If you’ve uploaded a log and then deleted it, you can restore it from the Deleted Logs section in your User Profile (Android) or by dragging pressing, holding and dragging down the screen in the Create Logs section (iOS).

How long does shipping take to my country?

Once your order is placed, processing can take 3 to 5 days. Shipping can take an additional 3 to 5 days. This does not include backorders.


What shipping companies will deliver my COSMIQ+?

Customers have the choice of DHL or FedEx for shipping.


How do I get the tracking number for my order?

We will send you an email with your tracking number as soon as your order is shipped.


Do I have to pay customs taxes?

Additional customs duties may apply to your shipment depending on the country you live in. Customers are responsible for paying any customs duties or additional charges that may apply to your shipment. Please check your country’s customs tax policies for more information.


Can you split my order into two shipments?

Sorry, we don't split orders. If you like to make separate payments, you will need to send through another order via our Shop.


Can you ship a part of the order to a different address?

Sorry, we do not offer this service. You will need to send through another order via our Shop to ship to a different address.


What are the payment options at the Deepblu Shop?

There are two payment options at the Deepblu Shop:

  1. PayPal
  2. Credit Card (AMEX, Mastercard, Visa)
What is the Deepblu Sales Ambassador Program and how do I qualify?

The Sales Ambassador Program is a direct sales program for dive professionals.

Deepblu Sales Ambassadors are dive instructors and dive guides acting as direct sales representatives for Deepblu, promoting the COSMIQ+ Dive Computer to their students and other divers. Any dive professional with an active professional-level certification can apply to become a Sales Ambassador.

For more information on the Sales Ambassador Program, click here.


What is a COSMIQ Reseller?

COSMIQ Resellers are dive shops, dive resorts and liveaboards who act as retailers for Deepblu, selling COSMIQ+ to their customers.
For more information on the COSMIQ Reseller Program, click here.


Can I become a wholesale distributor for Deepblu?

At Deepblu we have a multi-channel distribution model which relies on direct sales, e-commerce, and wholesale distribution through Deepblu Sales Ambassadors and COSMIQ Resellers. If your company operates a dive shop, dive resort or liveaboard you are welcome to join our COSMIQ Reseller Program. We do not offer any rights to exclusive distribution in any location.

Do I need to own COSMIQ+ to use the Deepblu app?

No, the Deepblu app is free and available to any divers who want to log their dives digitally. Users can create logs from scratch and we are working on creating a method for uploading dive data from 3rd party dive computers.


Is the Deepblu app available on the Web?

The Deepblu Web platform is currently under development and will be released in the coming months.


Can I import dive data/logs from 3rd party dive computers into Deepblu app?

Currently you cannot import logs from 3rd party computers into the Deepblu app. You can use the data to create a dive log from scratch. However, we are working on a solution that will allow users to upload data from 3rd party dive computers using Subsurface. It will be released in the coming months.


Where are my dive logs stored?

Dive data uploaded from COSMIQ+ and submitted dive logs are stored internally in the Deepblu app and on the Deepblu server. Your dive logs are also stored in our free cloud service and are accessible when your sign into your Deepblu account. Even if you change phones or reinstall the app, your dive data will always be saved and stored.


How do I edit my logs after I submit them?

To edit your dive log, go into Your Logs and select the dive log you wish to edit.

Locate the dotted icon in the bottom right hand corner of the screen. A pop up menu reading Edit and Delete will show.

Select Edit. You will be taken to the Edit Log page where you will be able to change and add any detail you wish in the original log.


If I delete my dive log, can it be restored?

Yes! As all dive logs are stored on the Deepblu Cloud, you will be able to restore them easily.

iOS : To restore your logs, go into Create Log page. On your screen, hold and drag down the window until you see a "Recover Deleted Logs" button appear. Select this tab to restore your deleted logs.

Android: Go to your User Profile, and scroll to the bottom of the page. Press Deleted Logs. Select the dive log you want to recover and Press Recover Logs.


How can I get my dive instructor/dive guide to verify my dive log?

Before getting verified, make sure you and your instructor/guide are Deepblu Buddies. Then, simply create a dive log and tag them just as you would for your dive buddies.

Select Create Log in the main menu. Press Create from Scratch or select a COSMIQ+ log.

Right at the bottom of the screen, you will see a five icons. Select the Add Buddy icon on the far right side.

Select the Verification tab and the instructor from the list from whom you wish to request verification. You can also search for the instructor by typing the first few letters of their name or their Deepblu ID. Select Done in the top right hand corner of the screen.

Your instructor will receive and notification to verify your log and can either accept or reject it. You will receive a notification once your instructor has accepted the request to verify your log.


How can I become a Pro Diver? How does it benefit me?

If you're a Dive Instructor, Divemaster or Dive Guide, you can apply to be a Pro Diver by simply signing up on the Deepblu app.

Go to the User Settings page of your profile and select your certification level. If it is a professional-level certification two additional tabs will appear: one for your certification number and the other for a picture of your certification.

Add your certification number and a photo of the information page of your diving certification to your account. Once you do so, the Deepblu Team will verify your status as a dive pro and grant you access as a Pro Diver.

Pro Divers will be able to digitally verify/sign dive logs on the Deepblu app. Your students can send you verification requests for their dives, which you can respond to with the touch of a button. So long as you and your students are connected on Deepblu, you no longer have to deal with the hassle of stamping and signing paper dive logs!


I am a dive instructor. How do I verify a dive log?

Log into your Deepblu account. In the main menu select Notifications.

In Notifications you will be able to view all activities related to you and other Deepblu users, including requests to verify dive logs. Accept or reject the request as you wish.

After accepting to sign the selected log, you will be able to see your verification in the dive log you verified by accessing the user’s Profile and Dive Log Story.

(Please note: depending on the Notification Settings on your phone, you may receive a pop-up message from Deepblu every time a Deepblu user sends you a dive log verification request. You may access Notifications directly by clicking on the pop-up which will take you to the Deepblu app automatically)


If my dive spot isn’t there how do I add it?

If your dive spot does not exist on our Dive Site Map, you can add it to our database.

iOS:

First, in the “Create Log” section of the app, select the country and then press “Dive Site”. Next, press scroll to the bottom of the list of existing dive sites until you see the Add New Dive Spot button. Press Add New Dive Spot. Select the country and dive site (region). Enter the name of the Dive Spot manually and then Drag the flag to the correct spot on the map and add in the Dive Site and Dive Spot name manually.

Android:

In the “Create Log” section of the app, select the country and then press “Dive Site”. Next, press “Add Dive Spot.” Drag the flag to the correct spot on the map and add in the Dive Site and Dive Spot name manually.


How do I add photos into my dive log?

In order to add photos to your dive log, they must first be transferred from your digital camera to the Camera Roll/Gallery on your smartphone. Once they are on your Camera Roll/Gallery you can add photos to individual dive logs by selecting the photo icon on the bottom left corner of the “Create Log” screen.

Also, you can use Deepblu’s DiveLink Wi-Fi SD Card to upload your dive photos directly from your digital camera to the Deepblu app. For instructions on how the DiveLink Wi-Fi SD Card works, please see below.


How are the photos aligned on the interactive dive profile slider?

Photos are aligned on the interactive dive profile slider in two ways:

According to time and depth – In some cases, the Deepblu app is able to pinpoint the exact time and depth at which each of your photos was taken by syncing data from time stamp (exif file) on your photos with the dive data uploaded from the COSMIQ+ Dive Computer. If the data from the exif file from your photos matches the dive data from COSMIQ+, photos will be placed on the slider according to the depth and time at which they were taken. In such cases, the photos will be represented by blue dots.

Evenly-spaced - Dive photos uploaded to logs created from scratch will be spaced evenly on the interactive dive profile slider. Also, photos in dive logs using dive data uploaded from COSMIQ+ may be spaced evenly if the dive data and photo data cannot be synced. If your photo is represented by a white dot it means that the photos have been spaced evenly.


Why aren't all my photos aligned according to the time when the photo was taken on the interactive dive profile slider?

There are three reasons why your photos may not be positioned according to the depth and time at which they were taken:

  1. The data from the time stamp of your photos does not match the data from COSMIQ+.
  2. The data from the exif file is missing (for example if the photo was shared through an app).
  3. You chose a cover photo, which places that photo as the first photo in the slider.

How many videos can I upload to my dive logs?

You can upload one video with each dive log.


Why can’t I submit my dive log?

There are a few reasons why you may not be able to submit your log.

First, check your internet connection. You must be connected to the internet in order to submit a log. If this isn't the problem, ensure that the Country, Dive Site and Dive Spot Locations fields have been completed.


Can I share my log with my buddies?

Currently the only way to share your log with your friends is by sharing it on Facebook, or if your log is chosen to be posted on the Discover Wall. But you can tag your buddies and they will be able to see your log in their Dive Log History. Additionally, they can access your entire collection of public logs by accessing your profile.


Why can’t I chat with all of my buddies?

NOTE: The instant messaging function has been temporarily removed until further notice.

This is most likely because you and some of your buddies are not using the same operating systems. The Deepblu Instant Messaging function is currently only available on iOS. We are working on making it available on the Android version so stay tuned!


Can other people see my log on the Discover Wall? Why is my log not on the Discover wall?

Your dive logs will not upload automatically to the Discover Wall. Each day, the Deepblu Team will select the dive logs we find most enticing to be featured on Discover.

For a better chance of getting featured, add as much detail as you can to your dive log! Create a more interactive log by adding more vibrant photos or videos of your dive. We also love to read your personal dive stories, see what you saw and who you went diving with. In short, take us on your dive adventure!

Once it is featured on the Discover Wall, everyone in the Deepblu Community will be able to see your dive log.


How do I turn off push notifications?

You will need to go into your phone’s settings menu to disable notifications for the Deepblu app.


How do I change the measurement units for all information displayed within the app?

You can adjust your measurement units at any time by going into your profile.

for iOS:

Select your profile picture to open your profile.

On the top right hand corner, select User Settings.

Scroll down to change the units for Temperature, Weight, Distance (Measuring Units) and Air Pressure.

for Android:

Select your profile picture to open your profile.

On the top right hand corner, select User Settings.

Scroll down to change the units for Temperature, Weight, Distance (Measuring Units) and Air Pressure.


I found a bug. How do I report it?

To alert our development team of a bug or to send other feedback about the app, go into the main menu and select Feedback.

You will be taken to the Feedback page. Please detail the issue and add screenshots by selecting the paper clip icon on the right hand side of the screen.

Click Report when you are finished and ready to submit your feedback.


I have a very old Android Phone? The app doesn't work on my phone. Why?

The Deepblu app is only compatible with Android devices running the minimum Android operating system of 4.4 and up.


What Apple devices is the Deepblu app/COSMIQ+ compatible with?

Currently, the app is compatible with iPhone 5 and above. All Apple devices must be running iOS 8 or higher. The Deepblu app works with iPad 3 and above, but the user experience is not optimized. You may encounter glitches if using it on iPad. We are working on optimizing the app for iPad.


How do I chat with someone?

NOTE: The instant messaging function has been temporarily removed until further notice.

In order to chat with another Deepblu User, you need to be buddies first.

To begin a new conversation with a buddy, press Connect in the main menu to access your buddies list. Locate your buddy and press the chat icon to the right of their username.

To continue an existing conversation, press the Chats tab locate the conversation and send your message.


When will the Android App be released?

It’s available NOW! Click here to go to the Google Play Store to download it now.

Can I delete a dive spot? I added one by mistake.

Currently you cannot edit or delete a dive spot if you added one incorrectly to the App. However, please send feedback with a screenshot and details of the dive spot so that we can delete it for you.


How do I report an incorrect dive spot?

Please use the Submit Feedback function, and include a screenshot and details of the dive spot so that we can delete it for you.


Why can’t I see my newly added dive spot in the map?

Once you add a new dive spot, our team at Deepblu will review the information and add it to the Deepblu platform after ensuring its accuracy. You will be able to see your new dive spot 1 to 2 weeks after it is verified.

How do I create a Deepblu account?

You can sign up for a Deepblu account through the Deepblu app using your email or Facebook account.


Sales Ambassadors and COSMIQ Resellers who apply for the program and are approved will have an account created automatically.


How do I reset my Deepblu password?

You can reset your password on the Login page of the Deepblu app.


Where can I find my Deepblu ID?

Your Deepblu ID is visible on the “Profile” page of the Deepblu app.

What are the service and support options for COSMIQ+?

We have dedicated customers service and support teams who are always ready and willing to answer your questions.

If your queries are related to Warranty enquiries, please first go to the Warranty page to understand the procedures.

For technical support for COSMIQ+: support@deepblu.com.

For technical support for the Deepblu app, please use the Submit Feedback function in the main menu of the Deepblu app.

For information about product sales, Sales Ambassador Program or the COSMIQ Reseller Program: sales@deepblu.com.

For general inquiries: info@deepblu.com. You can also contact us via Facebook!